Return And Refund

At Snugspaw, we want you — and your pets — to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.

Returns

You may request a return within 30 calendar days of receiving your item, in accordance with UK consumer protection regulations.

To be eligible for a return:

The item must be unused, in its original packaging, and in the same condition you received it.

You must provide proof of purchase (e.g. order number or confirmation email).

To initiate a return, please contact our customer service at:

support@snugspaw.com

Returns must be sent to our return address (provided upon request). Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, a full refund will be issued to your original method of payment within 5–7 business days.

We will refund the cost of the product only. Shipping charges are non-refundable unless the return is due to our error.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless faulty:

Used grooming tools

Opened pet bowls, feeders, or water bottles

Any item that has been chewed, scratched, or worn

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery. We will arrange for a replacement or a full refund at no additional cost.

Shipping Area

We currently ship only within the United Kingdom.

All returns must be sent to a UK-based return address (provided by our customer support team).

Contact

If you have any questions regarding this policy, feel free to contact us at:

support@snugspaw.com